Reduce Customer Support Tickets by 60% With AI
Your team is drowning in repetitive questions. Namiru answers them automatically so your agents can focus on complex issues that actually need a human.
Free plan included. No credit card. No coding.
Measure Ticket Deflection
See exactly how many conversations the AI resolves without human involvement. Track deflection rates by topic and time period.
Learns Your Top Questions
Namiru identifies the questions that generate the most tickets and handles them automatically. No manual FAQ writing needed.
Instant Resolution
Average response time drops from hours to under 5 seconds. Customers get answers before they even think about submitting a ticket.
Topic Clustering
AI groups conversations by topic so you can see which areas of your product or service generate the most questions.
Smart Escalation
When the AI cannot answer confidently, it collects context and routes to your team. No blind handoffs.
Clear ROI
Calculate exact savings: tickets deflected x average cost per ticket. Most businesses see ROI within the first week.
Why Choose Namiru.ai
How It Works
Train on your support content
Paste your website URL. Namiru crawls your help center, FAQ pages, product docs, and policies. The AI learns everything your support team knows.
Intercept before the ticket
The chat widget catches customers before they open a support ticket. Most repetitive questions are answered in seconds.
Measure and optimize
Your dashboard shows ticket deflection rates, top topics, and gaps in your documentation. Improve your content and deflect even more.
Frequently Asked Questions
How can I reduce customer support tickets?
The most effective way to reduce support tickets is to answer repetitive questions before they become tickets. An AI chatbot trained on your website content can automatically handle questions about pricing, business hours, return policies, how-to guides, and other frequently asked topics. Most businesses see 40-60% ticket reduction.
What types of tickets can AI handle?
AI handles repetitive, information-based tickets best: pricing questions, product specifications, shipping policies, return procedures, account setup, feature explanations, and general how-to questions. Complex issues like billing disputes, technical bugs, or emotional complaints are better routed to human agents.
How do I measure ticket deflection?
Namiru's dashboard shows the number of conversations handled entirely by AI without human intervention. You can compare this against your previous ticket volume to calculate the deflection rate. Topic-level analytics show which categories see the highest deflection.
Will this make our support feel impersonal?
No. Namiru's AI provides accurate, personalized answers based on your actual content. You can set the personality to match your brand voice. When questions require a human touch, the AI escalates with full context so the transition feels seamless to the customer.
How fast can we see results?
Most businesses see measurable ticket deflection within the first day. The AI starts answering questions immediately after crawling your website. Within a week, you typically have enough data to calculate clear ROI: tickets deflected multiplied by your average cost per ticket.
Stop drowning in repetitive tickets
Paste your URL and let AI handle the questions your team answers over and over.
Free plan included. No credit card. No coding.